DELIVERY AND RETURNS

DELIVERY

We endeavour to dispatch all our orders within 2 Working Days from the UK via Royal Mail (please see information regarding COVID-19 on the home page)

UK

Standard Shipping: 2nd Class Royal Mail (usually 3-5 Working Days) £3.00

Europe

International Standard: Postage costs will be calculated at checkout.

Rest of the world

International Standard: Postage costs will be calculated at checkout.

*The package may be subject to taxes, fees, customs duty, levies or other changes as a result of local legislation or customs once the package reaches its destination. Any such additional charges must be borne by the recipient. We’re afraid we have no control over and cannot take responsibility for local customs charges. You may want to contact your local customs office for further information. Please note you are responsible for any customs charges related to your shipment if these apply.

RETURNS

If an item you have ordered reaches you in a damaged condition, please let us know immediately. We will gladly offer a replacement or refund on any damaged product returned to us within seven days of your receipt, provided it is returned in its original packaging, in an unused condition. Quote your name and order number when emailing us. We will provide you with a returns address and make arrangements for a replacement to be delivered free of charge or send you a refund. Please be aware that we cannot offer a refund, replacement or exchange on items returned in a non-saleable condition. 

Join our mailing list

© 2020 by Elsie Moss Botanical